Shipping Information

Your order means a lot to us, which is why we’re dedicated to providing fast, safe, and reliable delivery services for all of our items. You can find available delivery options for each item on its product page, and you’ll be able to select your preferred option at Checkout.

Shipping Costs

Most orders qualify for free shipping. Here’s how it works:

A flat shipping rate of $4.99 applies for orders under $35.

Most orders over $35 qualify for free shipping.

Along with the price of an item being an indicator of free shipping, we also message “Free Shipping” wherever it applies. Keep an eye out for it underneath the price of the product while browsing and next to the image(s) on the product page. If your order does not qualify for free shipping, any associated shipping costs will be listed alongside the pricing details in your Cart and during Checkout.

Items are divided into two categories for shipping: small items and large items. You may choose to upgrade qualifying large items to one of our premium delivery options. Please note that the available options may differ by item.

Large Item Shipping Costs

Outside Your Front Door: Free*

Inside Your Entryway: Free*

Your Outdoor Area of Choice: $49.99

Your Room of Choice: $49.99

White Glove Delivery & Assembly: $149.99

Learn more about our delivery options by visiting Shipping Small Items or Shipping Large Items.

*Exceptions

There are a few exceptions to our standard free shipping policy. Any shipping charges will be detailed in your cart prior to checkout.

We cannot ship to P.O. boxes or military APOs.

Additional shipping charges may apply for Alaska, Hawaii, and U.S. Territories.

Due to shipping constraints, non-standard items such as flooring or specific large fixtures might not be eligible for free shipping.

A select few suppliers require us to charge shipping fees.

Sales Tax

Aside from any shipping costs, your order may be subject to sales taxes. We are required to charge these based on specific state and local tax rates.

Shipping Updates & Alerts

Communication is key – we’ll keep you updated throughout the shipping process with email and SMS notifications. You can also track your packages through My Orders.

Updating Shipping on an Order

Updating Orders Before Shipping

Before an item has shipped, you can easily edit the details of your order online. Visit My Orders to cancel, change the delivery method, or change the shipping address for an item.

Updating Orders in Transit

Once an item has shipped, a few extra steps are required to make adjustments. See the sections below for more details on updating small or large items in transit.

FedEx or UPS (Small Items)

If you have a FedEx or UPS tracking number, you can update your order through FedEx Delivery Manager or UPS My Choice. Both give you the ability to:

Hold or delay packages

Pick up from a local FedEx or UPS location

Deliver to another address

Deliver on another day

Schedule a delivery window

Sign for packages online

Unfortunately, items already in transit cannot be expedited.

All Other Carriers (Large Items)

If your item is not being shipped by FedEx or UPS, it’s considered a large item. You can make changes to orders with large items.

Please note that any changes made online must be completed at least 24 hours before your scheduled delivery. If your scheduled delivery is already less than 24 hours away, contact our Customer Service team at 844-850-6621 for help.

Reschedule the delivery date and/or time window:

Go to My Orders, click “Track Your Package,” and select “Reschedule.”

Change the delivery method:

Go to My Orders, click “View/Edit Details,” and select “Change Delivery Method.”

For more information on delivery method options, take a look at Shipping Large Items.

Change the shipping address:

Contact our Customer Service team at +256 704 347463 for help.